Data Protection Complaint Form

Your right to complain

If you have a concern about how Soft Tissue Therapies Ltd, trading as Osteopath Blackpool, has collected, used, stored, or shared your personal data, you have the right to complain to us directly. This applies whether you are a current patient, a former patient, or anyone else whose data we hold.

You can use the form below, or get in touch using any of the contact details further down this page, including by phone, post, or in person. You do not need to use this form to raise a valid complaint.

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What happens after you complain

• We will acknowledge your complaint within 30 days of receiving it
• We will investigate without undue delay, which may include asking you for more information
• We will tell you the outcome, including what we found and any action we have taken
• You can complain to the Information Commissioner's Office (ICO) at any point, whatever the outcome of our investigation

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Complaint form

Don’t fill this out if you’re human:

Full name Email address Phone number (optional) Your relationship to the practice Please select Current patient Former patient Prospective patient Other What is your complaint about? What outcome are you hoping for? (optional) Preferred contact method Email Phone Post Submit complaint

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Other ways to complain

If you would rather not use this form, you can also raise a data protection complaint by:

• Email: hello@osteopathblackpool.co.uk
• Post: Soft Tissue Therapies Ltd, 276 Whitegate Drive, Blackpool, FY3 9JW
• In person, at either of our clinics
• By phone: 07946 356 373

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If you remain unsatisfied

You have the right to complain to the Information Commissioner's Office (ICO) at any time, whether or not you have raised a complaint with us first.